Refund & Return Policy

At ScenicSleep, your satisfaction is important to us, and we want you to feel confident with every purchase. If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, transparent, and hassle-free.

Return Eligibility

We accept returns within 30 days of delivery. To qualify for a return, the item must be:

  • Unused and in its original condition
  • Returned in its original packaging
  • Accompanied by proof of purchase (your order number)

If you placed an order by mistake or changed your mind, return shipping costs may be deducted from your refund.

Return Method

All returns are handled by mail only.

Return Label

A prepaid return shipping label is provided for eligible returns. To return an item:

  1. Repack the item securely in its original packaging.
  2. Attach the prepaid return label.
  3. Drop off the package at the carrier location shown on the label.

If you have misplaced your return label, please contact us at [email protected] with your order number.

Restocking Fee

There is no restocking fee on eligible returns.

Damaged or Defective Items

If your order arrives damaged or defective, please:

  • Take clear photos of the damaged package and items.
  • Contact us within 7 days of delivery.
  • Send the photos along with your order number to [email protected].

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method.

Shipping Information

  • Processing Time: 0-2 business days (Monday to Friday, 5pm EST cut-off)
  • Transit Time: 3-5 business days
  • Total Delivery Time: 3-7 business days
  • Shipping Method: Free standard shipping
  • Shipping Region: United States only

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