Cancel Order Policy

At ScenicSleep, we understand that sometimes customers may need to change or cancel an order. We strive to make the cancellation process as simple and transparent as possible.

Can I Cancel My Order?

You may cancel your order within 30 minutes of placing it by sending an email to [email protected] with your order number. Once we confirm the cancellation, your refund will be issued to the original payment method.

I Have Not Received My Order Yet. Can I Cancel It and Get a Full Refund?

Once an order has shipped, it cannot be cancelled. If you no longer want an order that has already shipped, please use our return process instead — see our Refund & Return Policy. Returns are accepted within 30 days of delivery for unused items in their original packaging.

I Mistakenly Put an Incorrect Shipping Address. Can I Cancel the Order?

If you entered an incorrect shipping address, please contact us immediately at [email protected] with your order number. If your order has not yet shipped, we will do our best to correct the address or cancel the order. If it has already shipped, we will help you with the next steps.

How to Request a Cancellation

  1. Email [email protected] within 30 minutes of placing your order.
  2. Include your order number and the reason for cancellation.
  3. Wait for our confirmation before assuming the order is cancelled.

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