Frequently Asked Questions

Answers to the questions we hear most about ScenicSleep dining furniture, shipping, returns, and payments. Still need help? Email [email protected] or call +1 212 239 0002.

What does ScenicSleep sell?

We sell extendable and transformer dining furniture: dining tables, benches, chairs, and sideboards, including our Gather, Nova, and Savor collections and outdoor dining pieces. Browse the full range in our Shop or by collection on our Our Collection page.

How do extendable dining tables work?

Our extendable tables use panels that let you make the table longer when guests arrive and return it to its everyday size afterwards. Each product page describes the table’s sizes and how it extends, so you can check that it fits your room before you order.

Do you ship to my state?

We ship within the United States only. We do not offer international shipping at this time.

Is shipping really free?

Yes. Standard shipping is free on every order within the United States.

How long will my order take to arrive?

Orders are processed in 0 to 2 business days, Monday to Friday, with a 5:00 PM EST cut-off. Once shipped, transit takes 3 to 5 business days. Total delivery time is 3 to 7 business days. Orders are not processed or shipped on weekends.

How do I track my order?

After your order ships, you will receive a tracking email. You can also track your order on our Order Tracking page using your Order ID and billing email. If you have not received a tracking email within 2 business days of shipping, please contact us with your order number.

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original packaging. Returns are made by mail only, and we provide a prepaid return label for eligible returns. There is no restocking fee. If a return is due to a customer error or a change of mind, return shipping may be deducted from your refund. See our Refund & Return Policy for full details.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery with clear photos of the damage and your order number, sent to [email protected].

When will I get my refund?

Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.

Can I cancel my order?

You can cancel your order within 30 minutes of placing it by emailing [email protected] with your order number. Once an order has shipped, it cannot be cancelled, but you may return it under our return policy. See our Cancel Order Policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; we do not offer instalment payments.

How can I contact ScenicSleep?